POLICIES

PRIVACY POLICY

Last Updated: 2026-01-28

Servant’s Heart Home Health Services, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us, including by text message.

INFORMATION WE COLLECT

We may collect the following types of information:

  • Personal Information: Name, phone number, and other contact details you provide.

  • Communication Information: Messages you send to us by phone or text message.

  • Technical Information: IP address, browser type, and general usage data.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and manage services

  • Communicate with you

  • Respond to inquiries

  • Send service-related messages (such as scheduling or account updates)

  • Improve our operations and website

  • Comply with legal and regulatory requirements

We do not sell your personal information.

TEXT MESSAGING (SMS) PRIVACY

If you choose to receive text messages from Servant’s Heart Home Health Services, Inc., we will use your phone number to send messages related to our services such as appointment or visit updates, care coordination, and billing or account notices. We may use a third-party provider such as RingCentral to deliver these messages.

Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us using the information below.

We do not sell or share your phone number for marketing purposes.

SHARING OF INFORMATION

We may share your information only as necessary to:

  • Provide services

  • Process communications

  • Comply with state and federal law

  • Protect the rights, safety, and property of our company and clients

We do not sell or rent personal information.

DATA SECURITY

We maintain reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. This includes compliance with applicable federal laws such as HIPAA for protected health information and Indiana Code §24-4.9 regarding data breach notification.

If a data breach occurs involving Indiana residents, we will provide notice as required by Indiana law.

YOUR RIGHTS AND CHOICES

You may:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal retention requirements)

  • Opt out of text messages by replying STOP

CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18 without appropriate consent from a parent or legal guardian. If such information is identified, we will take reasonable steps to delete it.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

CONTACT INFORMATION

Servant’s Heart Home Health Services, Inc.
Phone: 574-739-1776
Email: info@servantsheartservices.com
Website: servantsheartservices.com

SMS TERMS & CONDITIONS

Last Updated: 2026-01-28

Servant’s Heart Home Health Services, Inc. offers an SMS text messaging program for communication with patients, families, and staff.

PROGRAM DESCRIPTION

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Servant’s Heart Home Health Services, Inc. These messages may include:

  • Appointment reminders

  • Visit confirmations or updates

  • Care coordination messages

  • Billing or account notifications

  • Internal staff communication and scheduling

MESSAGE FREQUENCY

Messaging frequency may vary based on your interactions with us.

MESSAGE AND DATA RATES

Message and data rates may apply.

OPT-OUT

You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS messages unless you re-enroll.

HELP

For assistance, reply HELP or visit our website at servantsheartservices.com/contact

CONTACT INFORMATION

Servant’s Heart Home Health Services, Inc.
Phone: 574-739-1776
Email: info@servantsheartservices.com
Website: servantsheartservices.com